return value:

Return or exchange an item – our 100% money back guarantee. If you are not completely satisfied with your purchase on arrival, you have a 24 hour window to email our service team with a picture of the product as received on arrival. If you do not open the package there are no excuses accepted so please do not order the product from me if the person receiving the package does not open the package. This includes work commitments, vacation etc. Once we have a confirmed record of your alert you can simply return the item to us in its original condition within 14 days of receipt. We will return your email with all detailed information ASAP. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt. 1. Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise. 2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 3. The cost of returning the item to us is your responsibility. 4. Delivery charges are only refundable where goods are faulty and a refund is made.Our main objective is customer satisfaction if the product is damaged in transit i will ask for photo evidence and offer you an exchange.

Compensation time range

Usually it takes some time for us to receive your return (the number of days depends on your shipping method), and it takes some time (3 to 5 working days) after we receive your return.

Paypal account refund: usually refund immediately.

Credit card refund: between 5-10 working days.

Please contact kilibuy@outlook.com for more help. We will do our best to help you and reply to all emails within 24 hours.