Please email customer service at help@lovetrophy.cc  and include your：Order number & Cancellation request with a picture of the product, if necessary.

1. Orders are able to be canceled and refunded before shipping.
2. To initiate a cancellation, please contact customer service. The cancellation notification will be emailed to you.
3. Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-10 business days to process.  

Once an order is canceled, we cannot undo this. You will need to replace the order yourself.

Please don't hesitate to contact us at kilibuy@outlook.com  if you have any questions or requests, we'll be happy to assist you!